Terms of sale

Purpose and scope

These terms of sale apply to every order for a technical and financial assessment placed on https://optimizbtp.fr by a consumer or business customer. They do not cover broader support assignments, such as auditing, structuring or oversight, which are subject to separate quotations and contracts negotiated independently.

The customer may act as a consumer (an individual acting outside their professional activity) or as a business customer. Unless stated otherwise, these terms apply to both. Provisions reserved for consumers, including withdrawal rights and consumer mediation, are identified in the relevant sections.

Seller

• Company name : OPTIMIZ BTP
• Legal form : SASU
• Share capital : 1 000 €
• Registered office : 33 rue de l'Hôtel de Ville, 01130 Nantua, France
• SIREN : 943 116 244
• Email : contact@optimizbtp.fr

Services offered

Two standalone assessments, independent of any later assignment, are available to book:

The detailed scope of each assessment is described on the Assessment.

Prices

No prices are publicly displayed on this website, including in these terms. OPTIMIZ BTP provides the price of each assessment to the customer individually in writing when confirming the appointment as described in the next section, before any order is confirmed.

All prices provided include applicable taxes.

OPTIMIZ BTP reserves the right to change its prices at any time; changes do not affect orders already confirmed.

Booking and formation of the order

Booking takes place in three steps from the Assessment page: confirming an appointment through the online booking tool, describing the project, then reviewing and submitting the information. The appointment is confirmed immediately when the slot is selected. This booking is not a binding order : OPTIMIZ BTP contacts the customer during the discussion to provide the applicable price.

The order is formed when the customer accepts the service and the price provided, before work begins. The customer is asked to check the accuracy of the information submitted before confirming.

Payment arrangements

No payment is taken at the time of booking. OPTIMIZ BTP contacts the customer to provide the price and agree payment arrangements. The payment method and due date are determined individually for each order by mutual agreement between OPTIMIZ BTP and the customer; no single payment method is imposed.

Right of withdrawal (consumers)

Under Articles L.221-18 et seq. of the French Consumer Code, consumer customers have 14 days from confirmation of their order to withdraw without giving a reason or incurring a penalty.

To exercise this right, notify OPTIMIZ BTP through an unambiguous statement, for example by email to contact@optimizbtp.fr.

Under Article L.221-28(8) of the same Code, this right can no longer be exercised once the service has been fully performed if performance began before the end of the 14-day period with the customer's prior express consent and acknowledgement that full performance ends their right of withdrawal.

This right of withdrawal applies only to consumers and non-professionals as defined by the French Consumer Code. Customers ordering an assessment for their professional activity do not benefit from it.

Delivery of the service

The meeting takes place at the confirmed time, by video call or on site as chosen by the customer. The written report is delivered within the stated period for the service, starting from the meeting. This period is suspended if documents needed for the analysis, such as quotations or plans, are missing and requested from the customer.

Liability

OPTIMIZ BTP undertakes to use reasonable skill and care in its assessments. These are independent analyses based on information provided by the customer. They cannot give rise to liability for OPTIMIZ BTP beyond the price paid for the relevant service, nor replace statutory building surveys for asbestos, lead or energy performance, which OPTIMIZ BTP does not perform.

Consumer mediation (consumers)

Under Article L.616-1 of the French Consumer Code, every consumer may use a consumer mediator free of charge to seek an amicable resolution of a dispute, after first submitting a written complaint to OPTIMIZ BTP. This provision does not apply to business customers.

Appointed mediator : None has been appointed yet. Appointment of a listed mediator is planned shortly; this page will be updated once it takes effect.

Personal data

Data submitted when booking is processed in accordance with our privacy policy.

Governing law and disputes

These terms are governed by French law. If no amicable resolution is reached, disputes fall within the jurisdiction of the French courts.

Changes to these terms

OPTIMIZ BTP may amend these terms at any time. The terms applicable to an order are those in force when it is confirmed.

Last updated : 8 November 2026